For most of my career, I believed that excellence in communication came from preparation. From knowing exactly what to say, when to say it, and how to say it. I rehearsed. I refined. I controlled. And then I started doing twenty hours of live radio every week. No script. No second takes. Early mornings, an open microphone, and whatever came next. At first, it terrified me. I was someone who had studied communication at university, trained as an actor at the Theatre Academy, a
